Our service team is here for you


The ISI Service Department is responsible for the quality control of all instruments sold by the company.

The Service Department is staffed by qualified technicians who have passed the finest and most advanced courses on all instrumentation types. The technicians are responsible for the smooth and trouble-free functioning of each device from its installation onward.

Our services include installation of instruments, instrument testing, and completion of the IQ (Installation Qualification) and QQ (Operation Qualification) documents.


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Service Charter

  • 1.

    Prompt, efficient and professional response to all customer inquiries

  • 2.

    Completion of all tasks in a pleasant, timely and helpful manner

  • 3.

    Full attention to detail, tidiness and clearing up on completion of task

  • 4.

    Communication of information to customers in the clearest manner possible

  • 5.

    Avoid building up of customers' expectations with promises that cannot be kept

  • 6.

    Ensure "5 star" service at all times

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